Terms of service

1. General

These Terms of Service apply to all purchases and use of our website at www.vuokko.fi

By placing an order, you agree to these Terms.

These Terms are governed by applicable consumer protection laws, including Finnish Kuluttajansuojalaki where applicable.

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2. Company Information

Vuokko Oy

Business ID: 0817659-6

Address: Hopeasalmentie 27, 00570 Helsinki

Email: info@vuokko.fi

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3. Products and Pricing

All prices are displayed in Euros and include applicable taxes unless otherwise stated.

We reserve the right to:

• change prices

• correct errors

• limit product availability

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4. Orders

A binding agreement is formed once your order has been confirmed.

We reserve the right to cancel or refuse orders in cases of:

• pricing or technical errors

• suspected fraud or misuse

• product unavailability

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5. Payment

We offer a variety of secure payment methods, including credit/debit cards, online banking, and, where available, invoice or installment options.

The available payment methods are displayed at checkout before you confirm your order.

Payment is charged at the time of purchase unless otherwise stated.

Invoice and installment payment options may be provided by third-party payment providers and are subject to their respective terms and conditions.

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6. Shipping

Delivery times and shipping costs are shown at Shipping policy page

We are not responsible for delays caused by factors beyond our control, such as logistics providers or customs.

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7. Returns

Returns and refunds are handled in accordance with our Return & Refund Policy.

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8. Defective Products

If a product is defective or damaged, please contact us.

We will resolve the issue in accordance with applicable consumer protection laws by:

• replacing the product

• repairing the product

• or issuing a refund

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9. Limitation of Liability

To the extent permitted by law, we are not liable for:

• indirect or consequential damages

• delays beyond our control

• force majeure events

Nothing in these Terms limits your statutory consumer rights.

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10. Intellectual Property

All content on this website (including text, images, and branding) is owned by Vuokko Oy or our licensors.

Unauthorized use or reproduction is prohibited.

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11. Privacy

Personal data is handled in accordance with our Privacy Policy.

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12. Governing Law

These Terms are governed by the laws of Finland.

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13. Dispute Resolution

We aim to resolve disputes amicably.

Consumers may have the right to refer disputes to a local consumer protection authority or dispute resolution body.

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14. International Use

These Terms apply globally unless otherwise required by local law.

Customers are responsible for complying with applicable local laws when using our services.