Shipping policy

Shipping Within Finland

Clothing and other smaller products

• Delivery time: 1–5 business days

• Products ordered to Finland are delivered via Posti parcel delivery

• Delivery is free of charge.

• Once the shipment is ready for pickup, you will receive a notification from Posti

Furniture

Armchair 004 and Lounge Chair 001

• Delivery time: 6–8 weeks

• Products ordered to Finland are delivered via Posti freight delivery

• Shipping is free of charge.

• Due to high demand, delivery times may occasionally be longer

• The final delivery schedule will be confirmed separately in the order confirmation

• Posti will contact the recipient by phone to arrange the delivery time

International Shipping

Clothing and other smaller products

• Delivery time: 5–10 business days

• International orders are shipped via UPS Standard

• Delivery free of charge

• You will receive a tracking link once the order has been handed over to the carrier

Furniture

Armchair 004 and Lounge Chair 001

• Delivery time: 6-8 weeks

• For the time being, this product is available through our online store for delivery to Belgium, Denmark, France, Germany, Italy, the Netherlands, Spain, and Sweden.

• For deliveries to other countries, please contact us by e-mail at info@vuokko.fi

• International freight deliveries are handled by DB Schenker.

• You will receive a tracking link once the order has been handed over to the carrier.

• Shipping costs will be displayed at checkout before payment.

• Due to high demand, delivery times may occasionally be longer

Other information

Shipping Costs

• Shipping costs are calculated at checkout

• Furniture shipping costs vary based on size, weight, and destination

• Any promotions (e.g. free shipping) will be clearly stated

Customs, Duties & Taxes

• Within the EU: no customs duties apply

• Outside the EU: customers are responsible for any:

o customs duties

o import taxes

o additional fees

These charges are not included in product prices or shipping costs

Order Tracking

You will receive a shipping confirmation email once your order has been dispatched.

Tracking information will be provided when available.

Delays

Delivery times are estimates.

We are not responsible for delays caused by factors beyond our control, including:

• shipping carriers

• customs processing

• weather conditions

Delivery Address

Customers are responsible for providing accurate delivery information.

We are not responsible for delivery issues caused by incorrect address details.

Damaged Shipments

If your order arrives damaged:

• contact us as soon as possible

• provide photos of the damage

We will resolve the issue in accordance with applicable consumer protection laws, including Finnish Kuluttajansuojalaki.