Refund policy

Easy 14-Day Returns

We want you to be completely satisfied with your purchase.

You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection laws.

To start a return, please contact us at: info@vuokko.fi

Clothing and other smaller products Returns

You may try on items at home.

Returned items must:

• be unused

• be clean and in resalable condition

• have all original tags attached

Furniture Returns

Furniture items may be inspected as in a physical store.

• Items must not be used

• Returns must always be arranged with our customer service before shipping

• Large item returns are handled on a case-by-case basis

How to Return

1. Contact us at: info@vuokko.fi

2. You will receive return instructions

3. Send the item back securely packaged

Return Shipping Costs

• The customer is responsible for return shipping costs unless the product is incorrect or defective.

• Costs may vary depending on item size and location

• International return shipping may be significantly higher

Refunds

Refunds are issued immediately after:

• we receive the returned item, or

• you provide proof of return shipment

Refunds are made to the original payment method.

International Orders

We ship internationally.

• In international orders, a 14-day return policy applies

• Outside the EU, customers are responsible for any customs duties, taxes, and import fees

• These costs are non-refundable

Return Address

Vuokko Oy

Hopesalmentie 27

00570 Helsinki

Finland

+358 405522644