Privacy policy

1. Data Controller

Vuokko Oy

Business ID: 0817659-6

Address: Hopeasalmentie 27, 00570 Helsinki

Email: info@vuokko.fi

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2. What Data We Collect

We collect personal data necessary to operate our online store:

• Name

• Contact details (email, phone number, address)

• Order and delivery information

• Payment information (we do not store card details)

• Customer service communications

• IP address

• Device and browser information

• Cookie and analytics identifiers

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3. How We Use Your Data

We use personal data for the following purposes:

• Processing and delivering orders

• Handling payments

• Customer service

• Improving our website and analytics

• Preventing fraud and misuse

• Marketing (based on consent or existing customer relationship)

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4. Legal Basis for Processing

We process personal data based on:

• Contract (to fulfill your order)

• Legal obligations (e.g. accounting requirements)

• Legitimate interest (business development, fraud prevention)

• Consent (e.g. newsletters and cookies)

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5. Sharing of Data

We may share data with trusted service providers:

• Payment service providers

• Shipping and logistics partners

• IT and platform providers (e.g. e-commerce platform)

• Analytics and marketing services

We do not sell personal data to third parties.

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6. International Data Transfers

Personal data may be transferred outside the EU/EEA.

In such cases, we ensure appropriate safeguards, such as Standard Contractual Clauses approved under GDPR.

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7. Data Retention

We retain personal data only as long as necessary:

• Order data: as required by accounting laws (typically 6–10 years)

• Customer data: for the duration of the customer relationship

• Marketing data: until consent is withdrawn

• Customer service data: up to 10 years

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8. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing

• Restrict processing

• Request data portability

To exercise your rights, please contact us.

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9. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, such as

Office of the Data Protection Ombudsman.

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10. Cookies

We use cookies to ensure the proper functioning of the website, for analytics, and for marketing purposes.

Non-essential cookies are used only with your consent in accordance with GDPR.

For more information, please see our Cookie Policy.

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11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, or misuse.

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12. Automated Decision-Making

We do not use automated decision-making or profiling that has legal or significant effects on you.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.